No, the email is not fake.
Andrew Frick, Ford vice president of sales for the U.S. and Canada, did write and send an email to 4,500 customers on Tuesday who had their all-electric Mustang Mach-E vehicles delayed. Of those, 3,000 customers are still waiting.
The “quality check” delay will last an average of 30 days, though the “team is working to reduce that time,” Ford spokeswoman Emma Bergg told the Free Press on Wednesday.
Customer delivery dates vary due to customer locations; all of these are in North America, she said.
“Quality is a top priority,” she said. “Delivery timing of approximately 4,500 Mustang Mach-Es is being extended as part of our commitment to deliver a quality vehicle to customers.”
Of those 4,500 initially delayed, Ford has delivered 1,500 of the SUVs, confirmed Mike Levine, North America product communications manager.
Ford will provide an additional 250 kilowatt-hours of free charging on the FordPass Charging Network for customers who have experienced delivery delays, or the equivalent of three to five charge fill-ups, Bergg said.
In addition, Ford will provide $1,000 toward the purchase of a Mustang Mach-E for approximately 150 customers who have experienced more than one delay due to quality checks, Bergg said.
This new notification will be going out to Ford customers week, Levine said.
“We’re trying to do the right thing,” Bergg said.
Ford declined to discuss reasons for the current delay.